Terms and Conditions

Last updated: November 3, 2025

1. The Services We Will Provide

1.1 Service Level

Through the Order Form, we can be engaged to provide services relating to Contracts and Vendor’s Statements (collectively referred to as “the Contract”) for existing or new residential properties that are on the market for private sale or auction.

We will provide the Services subject to these terms and conditions.

We recommend that, before you agree to us providing Services, you read through these terms and conditions. If you have any questions concerning them, please ask us.

Our timelines and pricing for the Services relating to Contracts for existing residential properties (i.e. houses and apartments) are as follows:

• Same business day review – subject to the Contract being a standard contract (i.e. containing the usual terms and being commonly used in the market) uploaded on our Order Form and payment being made and/or received in full by us at or before 9:30 am. Contracts uploaded after this deadline will be deemed received the next business day.
• Next business day turnaround and 2–3 business day turnaround – subject to the Contract being uploaded on our Order Form and payment being made and/or received in full by us at or before 3:00 pm. Contracts uploaded after this deadline will be deemed received the next business day.

Note: We will only deliver the Services when the Contract is uploaded properly and full payment has been received.

1.2 Non-Standard Contracts

If you wish to obtain a review of a Contract for off-the-plan properties, pre-titled land, company share properties, stratum title properties, or commercial/industrial properties, please do not submit it through our Order Form.

Contracts of this nature are reviewed on a case-by-case basis.

If the Contract exceeds 25 MB in size, please also refrain from submitting it through the Order Form.

For these categories, contact our office directly, and we will provide a quotation and timeline.

1.3 Standards of Service

Our aim is to always provide you with the Services:

• using reasonable care and skill; and
• in compliance with the standards of the Australian Institute of Conveyancers and the laws of the State of Victoria in force at the time we carry out the Services.

1.4 Exclusions

In providing the Services, we will not (unless otherwise agreed):

• consider the appropriateness of your prospective purchase in light of your personal or financial circumstances;
• advise you on tax or financial implications, including ownership structure;
• assess your eligibility for grants, concessions, exemptions, or finance;
• consider your residency status;
• advise on current market conditions;
• advise regarding execution of the Contract;
• negotiate or liaise with real estate agents or vendors; or
• order searches or certificates for the property.

2. Cooling Off

2.1 Your Right to Cool Off

You may terminate this Agreement without cause within 2 hours of entering into it.

If you terminate within this timeframe, you will not be charged for any Services, and your payment will be refunded in full within 7 days.

2.2 Our Right to Cool Off

We reserve the right, at our absolute discretion, to terminate this Agreement without cause within 2 hours of your acceptance.

If we terminate under this clause, you will not be charged, and your payment will be refunded in full.

3. Price, Estimates and Payment

3.1 Our Charges

Standard pricing (exclusive of GST):

These fees cover the review of the Contract and issuing our letter of advice.

The review excludes consideration of your personal circumstances or follow-up advice.

We may charge a higher amount where the scope of Services increases or differs from the original agreement.

3.2 Additional Charges

If additional work is required, we will charge:

• $250 + GST per hour, or
• an agreed additional fixed cost.

3.3 Payment Terms

Payment is made through the Order Form.

We will not complete the Services until payment is received in full and cleared funds.

Payment is deemed received:

• for credit card payments – when confirmed by our payment provider;
• for direct debit – when a valid EFT receipt is provided to us.

4. Your Personal Information and Confidentiality

4.1 Privacy

Information you provide through the Order Form will be retained by Accord for its own use and benefit.

All information is managed in accordance with our Privacy Policy, which applies only to this Portal.

Our Privacy Policy is available at https://accordconveyancing.com.au/privacy-policy/.

4.2 Confidentiality

The Services provided by Accord through the Order Form are commercial in confidence.

All related documents are copyrighted and strictly for the use of the Parties.

You must not copy, reproduce, republish, transmit, or distribute any document relating to the Services without our express written consent.

You agree to indemnify Accord for any loss or damage resulting from a breach of this clause.

5. Disclaimer

5.1 Exclusion and Limitation of Liability

We will only be liable for loss or damage that is a reasonably foreseeable consequence of a breach of this Agreement.

We will not be liable for any indirect, incidental, special, or consequential loss (including loss of profits, goodwill, or data) arising from:

• use or inability to use the Order Form;
• issues with the security or integrity of Order Form communications;
• unauthorised access or alterations to transmissions;
• statements or conduct of third parties; or
• any other matter relating to the Order Form.

Nothing in this Agreement excludes or limits your rights under the Australian Consumer Law.

To the fullest extent permitted by law, our liability is limited to:

• re-supplying the Services, or
• paying the cost of having the Services supplied again.

Our aggregate liability will not exceed the cost of supplying the Services.

6. Other Terms

6.1 Events Outside Our Control

Certain events may prevent us from performing the Services. Examples include:

• incomplete or unreadable Contract;
• abnormal complexity or excessive length;
• new or commercial property submitted under a standard review;
• property outside Victoria;
• novel or unusual legal issues;
• additional requests or late changes from you; or
• technical interruptions or other unforeseen circumstances.

If such an event occurs, we will notify you and seek your instructions.

This may result in a variation to our estimate.

6.2 Communicating With Us

All notices or correspondence should be sent to:

Email: office@accordconveyancing.com.au
Phone: (03) 9646 6966

We will communicate with you via the email address provided through the Order Form.

6.3 Termination

By You

You may only terminate this Agreement:

• under the cooling-off clause, or
• with our consent.

Refunds (if any) are at our discretion and based on work completed.

If additional fees are due, we may invoice you for the balance.

By Us

We may terminate this Agreement at our discretion if an event outside our control occurs.

If we do so, you will not be charged, and your payment will be refunded in full.

6.4 Law and Jurisdiction

This Agreement is governed by the laws of the State of Victoria, Australia, and the Parties submit to its non-exclusive jurisdiction.

7. Definitions

• we, us, our: Nifoja Nominees Pty Ltd (ACN 133 558 273) trading as Accord Conveyancing (“Accord”)
• you, your: the person engaging our Services
• Agreement: this contract is formed when you agree to our terms
• Business Day: any day other than Saturday, Sunday or Victorian public holiday
• Contract: the Contract of Sale and Vendor’s Statement uploaded by you to the Order Form
• Parties: both Accord and you
• Order Form: the Contract Review Order Form on the Accord website
• Services: the review of the Contract and provision of a written letter of advice